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Title
Number
Ticket Type
Bug
Feature Request
Change Request
Task
Requirement
Information
Product
?
System
Description
Ticket Solution
Reported By
?
Created By
?
Verified By
?
Closed By
?
Creation Date
yyyy[-mm[-dd]]
Reported On
yyyy[-mm[-dd]]
Opening Date
yyyy[-mm[-dd]]
Verification Date
yyyy[-mm[-dd]]
Closing Date
yyyy[-mm[-dd]]
Solving Date
yyyy[-mm[-dd]]
State
New
Assigned
Opened
Solved
Verified
Closed
Postponed
Forwarded
Waiting
Fwd. Next Level
Not Closed
Priority
1
2
3
4
5
Priority Name
Not in Time
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Other Fields
Severity
Blocker
Critical
Major
Normal
Minor
Hours
=
<
>
<=
>=
Component
Version
Forecast Release
Fixed in Release
Tested in Release
When Found?
How Found?
Resolution
Fixed
Invalid (No Bug)
Duplicate
Works (for me)
No Fix
When Fixed?
How Fixed?
Office/Site
Customer Ref#
Manufacturer Ref#
Prostar SR
Extern Ref# (1)
Extern Ref# (2)
Extern Ref# (3)
See also ticket (1)
See also ticket (2)
See also ticket (3)
Hardware
Operating System
Contact1 Name
Contact1 Email
Contact1 Phone
Contact1 Fax
Contact2 Name
Contact2 Email
Contact2 Phone
Contact2 Fax
Internal Comment
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