S.mon - Service Management Online

Here you can create a new product.

Field	Description	Note
Name	The name for the product. It must be unique.	required
Description	A short description for the product. It should be not empty.	required
URL	A link to a product/project home page	optional
Name for Mail-GW	An email address (without the host domain) if it should be possible to submit tickets via Mail-Gateway in this product.	optional
Default Admin	The name of a user, who should be the default product administrator	optional

Here are additional checkboxes:

Name	Description
Allow reading for all	If checked it will allow ANY user (anonym, customer, engineer) to read all tickets in this product.
Allow posting for all	If checked it will allow ANY user to post new tickets in this product.
Check if system/component exists!	If this is checked it will be checked by the creation of a new ticket if the desired system and component are defined in this product.