S.mon - Service Management Online

User settings are not available for anonymous users!

In the following table you can find the description for "Sub Menu" commands:

Command	Description
Notification	Allows you to manage and see your mail notifications
Reports	Shows your the list with report definitions for automatically generated periodic reports. The reports are maintained by administrator, you can't make any changes.
HW Changes	Shows the list with notifications about Hardware changes. The list is maintained by the administrator.

The following table shows the customizable parameters:

Field

Description

UI Language

Please select one of the available user interface languages.

After Login

Select the page after successful login. Following pages are possible:

Default	Goto the Main page (Welcome)
New Ticket	Goto the page to submit a new ticket
Search	Goto the advanced search page
Statistics	Goto the statistic page
Administration	Goto the Administration page (should be preferred by admins)
New Tickets	Goto the page with new tickets assigned or forwarded to you
My Tickets	Goto the page with tickets you are working on (should be preferred by engineers)
All My Tickets	Goto the tickets you are the responsible person (engineer) independent from the state
My Submitted Tickets	Goto the page for ticket submission (should be preferred by customers)
Tickets To Assign	Goto the page with tickets to be assigned by you (should be preferred by users with assign privilege)
Tickets To Verify	Goto the page with tickets to be verified by you (should be preferred by users with verify privilege)
Tickets To Close	Goto the page with tickets to be closed by you (should be preferred by users with close privilege)

Sort By

Specify your preferred value for ticket sorting:

Ticket Number	Sorts tickets by the unique ticket number
Title	Sorts tickets by title
Priority	Sorts tickets by the assigned priority
State	Sorts tickets by the state
Customer	Sorts tickets by the names of the associated customers
Date	Sorts tickets by the creation date

Order

Ascending or descending sorting order

Change Password

If you want to change your password please enter the old password, type and retype a new password and then press the Change Password-Button.