In the table below you can find the help for the different ticket types:

At the ticket pages you don't see all the ticket information, but only some common fields like id, subject, state and priority.

To get all the ticket details please follow the link with the ticket number.

The tickets are shown in pages (chunks). That means you don't see a big list at once, but only a portion of 20 (configurable value for the servlet) tickets.

Accordingly to the state and permissions one can:

• assign a ticket to an engineer
• accept or reject an assigned ticket
• forward a ticket to another person
• accept or reject a forwarded ticket
• add a memo
• upload an attachment
• append some text to the description (only the submitter)
• add an action (solution)
• see the history
• set the state to WAIT
• continue working (WAIT -> OPEN)
• resolve the ticket
• accept or reject a resolved ticket